Question 1

What is my Winbox UID?

Accepted Answer

It’s your unique ID used to log in. Each UID is created once and cannot be changed later.

Question 2

What is the format for a valid Winbox UID?

Accepted Answer

It must start with a letter, include both letters and numbers, and be 6–15 characters long.

Question 3

What is the Winbox Payment Pin?

Accepted Answer

It’s a 6-digit code for confirming transfers and withdrawals. You can reset it anytime under “Settings.”

Question 4

I forgot my UID or password — what should I do?

Accepted Answer

Tap “Help” on the login screen, then choose “Forgot UID” or “Forgot Password” to recover it using your phone or email.

Question 5

How do I change my phone number?

Accepted Answer

Go to “Me” → “Edit Personal Info” → “Mobile No.” Enter the OTP to confirm your new number.

Question 6

How do I bind my bank account?

Accepted Answer

Go to “Me” → “Bank Account” → “Add Bank Account.” Choose your bank and verify with OTP.

Question 7

Why should I bind my bank account?

Accepted Answer

It lets you withdraw your Winbox balance directly to your bank account safely and quickly.

Question 8

Why was my top-up rejected?

Accepted Answer

Usually because of unclear receipts or missing details like time, date, or transfer amount. Recheck and resubmit.

Question 9

Why was my withdrawal rejected?

Accepted Answer

You need at least 1x turnover before withdrawing. For example, if you top up RM1000, your total bets must reach RM1000 first.

Question 10

What should I do if I can’t enter a game?

Accepted Answer

Make sure you’ve logged out from other games. If “Playing...” appears, tap that module and quit before rejoining.

Question 11

What if the game is under maintenance?

Accepted Answer

You can’t enter during maintenance. Wait for updates or contact support to log you out if you’re stuck inside.

Winbox Help Center

Winbox Help FAQ